How does it work?

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DLW Notary values  your time and strive to provide efficient and reliable online notary services. To ensure smooth operations and accommodate all our clients effectively, we have established the following cancellation & refund policy.

When scheduling your notary appointment, a deposit of $25 is required to secure your desired time slot. The deposit will be deducted from the total cost of your notary service upon completion. The deposit can be paid when booking your service, and the appointment will be confirmed upon receipt of the deposit.

Notification of Cancellation:

 If you are unable to attend your scheduled appointment, we kindly request that you notify us of cancellation at least 24 hours in advance. This allows us to offer the appointment slot to another client who may be in need of our services. You can contact us via phone or email at 480-250-3213  or Deanna.walker@dlwnotary.com.

No-Shows: 

A "no show" occurs when the signer fails to show up for a scheduled appointment without prior notification or cancels with less than 24 hours notice. In such cases, the appointment deposit is forfeited for the first occurrence of a no-show or less than 24 hour cancellation. We understand that unforeseen circumstances can arise, therefore, we will send you a reminder about the missed appointment and provide an opportunity to reschedule. 

Refund Eligibility:

All notary services, once provided, may not be eligible for a refund due to the nature of the service. These services include but are not limited to completed notarizations or notary acts that have been executed and finalized. Refunds will only be considered for payments made in advance for notary services that have not yet been rendered.

Refundable Circumstances:

1) Appointment Cancellation: If you provide a minimum of 24 hours notice for appointment cancellation, any payment made in advance, excluding the non-refundable deposit, will be eligible for a refund.

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2) Service Unavailability: If we are unable to fulfill the notary service due to unforeseen circumstances or an issue on our end, a full refund, including the non-refundable deposit, will be provided.

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Refund Request:

Refund requests must be submitted via email to deanna.walker@dlwnotary.com within 3 days from the original payment date, and at least 24hrs prior to scheduled appointment. Refunds will be processed using the original payment method, please allow a reasonable processing time for the refund to be reflected in your account. Note that the timeframe for the refund to appear may vary depending on your financial institution.